1. Introduction
96tv ("we", "us", "our") takes your privacy and the protection of your personal information very seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our website, mobile application, and services.
By registering with 96tv or using our services, you agree to the terms outlined in this Privacy Policy. We sincerely follow international data protection laws and best practices.
Important: Your privacy is our priority. We never sell or share your information with third parties without your consent. All data is secured through SSL encryption.
2. What Information We Collect
To provide and improve 96tv's services and keep your account secure, we collect several types of information, which fall into two main categories:
2.1 Personal Information
Personal information we collect during the registration and verification process:
Identity Information
Name, date of birth, gender, nationality, and ID number.
Contact Information
Email address, mobile number, postal address, and city.
Financial Information
Payment method details, bKash/Nagad number, and transaction history.
Verification Documents
NID, passport, driving license, utility bill copy.
Account Information
Username, password, security questions, and preference settings.
Images
Profile photo and selfie for KYC verification.
2.2 Automatically Collected Information
When you use 96tv, we automatically collect certain technical and usage-related information:
- Device Information: Device type, operating system, browser type, and screen resolution.
- IP Address & Location: Your IP address and approximate geographic location.
- Log Data: Login times, page visits, clicks, search queries, and error reports.
- Cookies & Tracking: Cookies, pixels, web beacons, and other tracking technologies.
- Betting Data: Betting history, play patterns, win/loss records, and bonus usage.
- Communication Records: Chat, email, and phone call logs with customer support.
2.3 Information from Third-Party Sources
In certain cases, we may collect information from legitimate third parties:
- Transaction confirmations from payment providers (bKash, Nagad, etc.).
- KYC information from identity verification services.
- Risk assessment data from fraud prevention agencies.
- Public profile information from marketing partners (if you arrived via their channel).
3. How We Use Your Information
96tv uses your personal information for the following purposes:
Account Management
For creating, maintaining, and managing your 96tv account:
- Completing the registration process and activating your account.
- Verifying your identity and completing the KYC process.
- Managing login sessions and maintaining account security.
- Saving your preferences and settings.
Transaction Processing
To securely process your financial transactions:
- Processing deposits and crediting them to your account.
- Processing withdrawal requests and issuing payments.
- Generating transaction records and receipts.
- Liaising and coordinating with payment providers.
Provision of Gaming Services
To provide betting and gaming experience on the 96tv platform:
- Accepting and settling bets.
- Calculating winnings and crediting them to your account.
- Issuing and managing bonuses and promotions.
- Storing betting history and statistics.
Security & Fraud Prevention
To protect the security and integrity of the platform:
- Detecting and preventing suspicious activity and fraud.
- Detecting account hijacking or unauthorized access.
- Detecting multiple accounts and bonus abuse.
- To prevent money laundering and implement AML policy.
Communication & Marketing
To communicate with you and provide relevant information:
- Sending important account updates and transaction notifications.
- To notify you about promotions, bonuses, and special offers (with your consent).
- Providing updates on new games and features.
- Providing customer support and resolving issues.
Service Improvement & Analytics
To improve our platform and services:
- Analyzing user behavior and identifying trends.
- Measuring and optimizing platform performance.
- Developing new features and improving existing ones.
- A/B testing and user experience research.
3.1 Legal Basis
We process your data on the following legal bases:
- Contract Fulfillment: Fulfilling our service agreement with you.
- Legal Obligations: Complying with KYC, AML, and other regulatory requirements.
- Legitimate interests: Preventing fraud, maintaining security, and improving our services.
- Consent: Your consent to marketing communications and the use of cookies.
4. Information Sharing and Disclosure
96tv is committed to protecting the privacy of your personal information. We never sell your data to third parties. However, we may share information in the following specific circumstances:
4.1 Service Providers
We share information with trusted third-party service providers who deliver services on our behalf:
- Payment processors: bKash, Nagad, Rocket, and other payment methods.
- Game Providers: Evolution Gaming, Pragmatic Play, NetEnt, and others.
- KYC Verification Service: Third-party agencies for identity verification.
- Cloud Storage: Data hosting and server infrastructure providers.
- Analytics Tools: Google Analytics and other analytics services.
All service providers are bound by strict confidentiality agreements and may only access the information necessary for their specific tasks.
4.2 Legal Requirements
We may be required to disclose information if legally mandated or in legal proceedings:
- Complying with court orders, subpoenas, or other legal processes.
- Requests from government authorities or regulatory bodies.
- Protecting and defending our legal rights.
- Protecting public or personal safety.
4.3 Business Transfers
If 96tv merges with, is acquired by, or sells assets to another entity, your information may form part of the transferred assets. We will notify you in advance should this occur.
5. Data Security Measures
96tv implements industry-standard security measures to protect your personal information:
SSL Encryption
All data transmission secured with 256-bit SSL/TLS encryption.
Database Security
Encrypted databases with regular backups.
Access Control
Only authorised personnel may access data, and only to the extent required.
Firewall
Advanced firewall and intrusion detection systems.
Regular Audits
Independent security audits and penetration testing.
Two-Factor Auth
Optional 2FA adds an extra layer of security to your account.
Please note that no method of transmitting or storing data over the internet is 100% secure. We strive to provide the highest level of protection, but we cannot guarantee absolute security.
Your Responsibilities: Keep your password confidential and never share it with anyone. If you notice any unauthorized activity on your account, notify 96tv immediately.
6. Cookies & Tracking Technologies
96tv uses cookies and similar technologies to enhance your browsing experience and keep our services running smoothly.
6.1 What are cookies?
Cookies are small text files stored on your device when you visit a website. They help the site remember your preferences and deliver a better user experience.
6.2 Types of cookies we use
| Types of cookies | Purpose | Duration |
|---|---|---|
| Essential Cookies | Core website functionality, login, and security | Session / Persistent |
| Performance Cookies | Measuring and improving site performance. | Persistent |
| Functional Cookies | Remembering your preferences (language, region) | Persistent |
| Analytics Cookies | Traffic analysis and understanding user behaviour | Persistent |
| Advertising Cookies | Displaying relevant ads and promotions. | Persistent |
6.3 Managing Cookies
You can accept or reject cookies through your browser settings. Please note:
- Disabling essential cookies may prevent 96tv from functioning properly.
- Clearing cookies will result in the loss of your saved preferences.
- You may be required to log in each time.
7. Your Privacy Rights
As a 96tv user, you have the following rights:
Right of Access
The right to know what data we hold about you. You can request a copy of your personal information at any time.
Right to Rectification
The right to correct any inaccuracies in your personal information. You can update your details directly in your account settings.
Right to Erasure
The right to request deletion of your personal data under certain circumstances. However, some information may need to be retained to meet legal obligations.
Right to Restriction of Processing
The right to request that we restrict the processing of your data under certain circumstances.
Right to Data Portability
The right to receive your personal data in a structured, commonly used, and machine-readable format.
Right to Object
The right to object to the processing of your data in certain circumstances, particularly in the case of direct marketing.
Marketing Opt-Out
The right to unsubscribe from promotional emails at any time. Every marketing email includes an unsubscribe link at the bottom.
7.1 How to Exercise Your Rights
To exercise your privacy rights, you can:
- You can update or delete your information directly from your account settings.
- You can email us at [email protected].
- You can reach our customer support team via live chat.
We will generally respond to your request within 30 days.
8. Data Retention Period
96tv retains your personal information only for as long as necessary:
- Active accounts: For as long as your account remains active.
- Inactive accounts: Up to 5 years after your last activity.
- Transaction Records: 7 years as legally required.
- KYC Documents: 5 years after account closure.
- Marketing Data: Deleted immediately upon unsubscribing.
- Cookies & Logs: From 6 months up to 2 years.
Once the retention period expires, we securely delete or anonymize your data.
9. Children's Privacy
96tv strictly prohibits registration and use of our services by anyone under the age of 18. We do not knowingly collect personal information from minors.
If we become aware that a minor has provided us with their information, we will:
- The account will be suspended and closed immediately.
- We will delete all associated personal data.
- We will process any applicable refunds.
If you believe a minor has registered on 96tv, please notify us immediately at: [email protected]
10. Third-Party Websites and Services
The 96tv platform may contain links to third-party websites, plugins, or services. This Privacy Policy applies solely to 96tv's own collection and use of information.
We recommend reviewing the privacy policy of any third-party site or service before using it. We are not responsible for the privacy practices of third parties.
11. Contact & Complaints
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
- Email: [email protected]
- General Support: [email protected]
- Live Chat: Available 24/7 on the 96tv website
We typically respond to privacy-related requests within 7 business days.
11.1 Changes to the Privacy Policy
96tv may update this Privacy Policy from time to time. For significant changes, we will notify you via email or an on-site notice.
Continued use of 96tv after the updated policy takes effect means you accept the new terms. Please check the "Last updated" date at the top of this page.